TERMS & CONDITIONS
Cancellation Policy
ACCOMMODATION
Accommodation bookings are non-refundable and cannot be cancelled, changed or transferred to another date or season.
We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies and other unforeseen circumstances, including force majeure events.
We cannot offer credit for future bookings nor can we move your booking to another date or another season.
ARCTIC SPA
If we receive your cancellation notification in writing more than 90 days before the start of your experience, we will refund the total amount paid less an administrative costs of 75€.
If you wish to cancel less than 90 days before the start of your experience no refund can be given.
Date changes of your experience made 90 days or more prior to the booking can be made. Any new booking will be subject to the rates for those new dates. Additional charges may apply.
We do not accept date changes requests 90 days or less prior to the booking date.
If WE need to cancel your booking for any reason you will be given a full refund or we will agree a new booking date.
We cannot offer credit for future bookings nor can we move your booking to another date or another season.
Please contact us in writing should you wish to cancel or change the date of your Arctic Spa experience booking
email: info@levifoxfires.com
If you have any questions, please don’t hesitate to contact us.
ONLINE SHOP
Online products and shop purchases are non refundable and cannot be exchanged for cash.
Reservation Policy
ACCOMMODATION
Check-In Time 04:00 PM | Check-Out Time 11:00 AM
Early check-in or late check-out is subject to room availability on the relevant day, to be reconfirmed with us.
Foxfires is strictly non-smoking.
The accommodation may only be used by the maximum number of persons declared in the booking.
Parties in rooms or cabins are strictly prohibited.
Reservations are confirmed once payment has been made in full in advance and you receive a confirmation email.
It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.
Drones - Drone use must be approved by us in advance. Flying drones at or around the Ice Cube cabin is strictly prohibited.
Behaviour - We ask all guests to treat others, our property and the surrounding nature with respect. Excessive noise, violent behaviour or disruptive conduct may result in immediate removal from the premises without refund.
Damage - As a guest you are responsible for damage caused on purpose or by accident by you in the room or in premises as a whole. This applies also to all furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles.
Foxfires is not responsible for valuables stored in your room.
Foxfires is not responsible for damage or disappearance of vehicles kept on the guest parking area or valuables inside the vehicle. The parking area is not supervised and we are not responsible for the vehicles or property kept there in.
ARCTIC SPA
Guests using the sauna and hot tub do so at their own risk. Foxfires Oy is not liable for any injuries, accidents, or health-related issues that may occur whist at the Arctic Spa. Guests are advised to consult a medical professional before use if they have underlying health conditions, are pregnant, or are taking medication. You visit the Arctic Spa at your own risk.
Foxfires Arctic Spa is strictly non-smoking.
General
Winter conditions in the Arctic can be icy, snowy and uneven. Although we do our best to keep paths safe, guests are responsible for taking appropriate care during their stay.
Contact Details
Foxfires Oy, Kaakkoisrinteentie 1, 99130 Levi, Finland
+358401289182