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Terms and Conditions

Cancellation Policy


For accommodation bookings there is no cancellation or date change possible.

We recommend our customers to take out the appropriate travel insurance cover against any possible situations and cases of force majeure.


If we receive your cancellation notification in writing more than 60 days before the start of your experience, we will refund the total amount paid less an administrative costs of 50€. 

If you wish to cancel less than 60 days before the start of your stay no refund can be given. 

Date changes of your experience made 60 days or more prior to the booking can be made. Any new booking will be subject to the rates for those new dates. Additional charges may apply.

We do not accept date changes requests 60 days or less prior to the booking date. 

If WE have to cancel your experience for any reason you will be given a full refund or we will agree a new booking date.

Please contact us in writing should you wish to cancel or change the date of your Arctic Spa experience booking


If you have any questions, please don’t hesitate to contact us.


Gift card and shop purchases are non refundable. Gift cards and shop items cannot be exchanged for cash. 

Accommodation Reservation Policy

Check-In Time 04:00 PM | Check-Out Time 11:00 AM

Reservations are confirmed once payment has been made in full in advance and you recieve a confirmation email. 

Early check-in or late check-out is subject to room availability on the relevant day, to be reconfirmed with us. 

It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity. 

All guest rooms and common areas are strictly non-smoking.

Behaviour - We follow the rule good manners and decent behaviour. We expect you to do the same. In case of bad behaviour such as excessive noise, violent or drunken behaviour you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

Damage - As a guest you are responsible for damage caused on purpose or by accident by you in the room or in premises as a whole. This applies also to all furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles.

Foxfires is not responsible for valuables stored in your room.

Foxfires is not responsible for damage or disappearance of vehicles kept on the guest parking area or valuables inside the vehicle. The parking area is not supervised and we are not responsible for the vehicles or property kept there in.

Getting around at Foxfires and in general can be icy, uneven and slippery at times. We do everything we can to ensure your safety but please take care, This is the Arctic and we can not keep on top of the weather conditions at all times. We do not take responsibility for injuries resulting from slips, trips or falls.


When you make a booking with us or purchase in our online store your email will automatically be added to our newsletter mailing list. If you would rather not be added to the mailing list please let us know in writing via email at, Subject: unsubscribe 

Contact Details

Foxfires Oy

Kaakkoisrinteentie 1, 99130 Levi, Finland


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